Sales Services

1. Warranty Policy

JWIPC warrants that for a period of three years from the date of shipment (the date JWIPC ships the product to the customer), the product(s) will be free from defects in material and workmanship. JWIPC will provide technical support and, in its sole discretion, will repair or replace the product(s) or any component of the product(s) found to be defective during the warranty period.

1.1 Standard Warranty

All JWIPC standard products carry a 2-year warranty from the date of shipment.

Warranties on any custom, ODM, or third-party products will be based on the terms and conditions of the respective manufacturer agreement.

This warranty does not cover normal wear of parts or damage resulting from any of the following: Negligent use or misuse of the product and acts of God, such as fire, flood, hurricane, and tornadoes.

1.2 Extended Warranty

The standard warranty can be extended for a maximum of three additional years to a total of a five-year warranty period. An extended product warranty can be purchased through a JWIPC sales representative before JWIPC ships the product.

1.3 Warranty Status

The current warranty status of a JWIPC product can be found online at our eRMA website

2. Limits on JWIPC's Liability

JWIPC shall not be liable for any incidental or consequential damages caused by the breach of any express, implied, or statutory warranty or condition.

JWIPC shall not be liable for any damages of any kind including incidental, special, consequential, or similar damages or loss of profits, or for any breach of contract, fundamental or otherwise, or for any claim brought against Customers by any other third party.

JWIPC disclaims all other warranties, conditions or representations, expressed, implied, statutory, or otherwise.

3. Warranty Exclusions

(a)Defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage; (b) cosmetic damage; (c) product that has the serial number or code removed, defaced, damaged, altered, or made illegible; (d) defects or damage resulting from the use of Product in conjunction or connection with peripheral equipment not furnished by JWIPC; (e) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by JWIPC; (f) Product is not ESD protected and/or improperly packed; (g) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, improper electrical influx or other software problems introduced into the Product; or (h) Product is used beyond specifications, has undergone unauthorized testing, or used in an unsuitable environment. Such conditions will be determined at the discretion of JWIPC.

Non-JWIPC products such as, but not limited to, DRAM, CPU, HDD, and LCD are excluded from AXIOMEK's standard warranty period. Such products will be based on the manufacturer's warranty period.

4. In-Warranty Repair Policy

4.1. In-Warranty Repair

In-warranty defective products are to be returned to JWIPC at the customer's expense.

The repaired product will be returned to the customer at JWIPC's expense. Expedited shipping is available upon request and charges will be billed to the customers.

4.2. of-Life In-Warranty Repair

JWIPC offers repair services for phased-out or End of Life (EOL) products during the standard warranty period. Upgraded or replaced products shall carry the remaining warranty of the product originally purchased.

5. Out-of-Warranty Repair Policy

JWIPC offers Out-of-Warranty Repair Service at a cost to the customer. Payment information must be submitted at the time of the RMA request. The shipping fees to and from JWIPC for out-of-warranty units will be at the expense of the customer.

All repaired out-of-warranty units are covered under the 90-Day Repair Warranty, beginning the date of shipping back to the customer. Under the 90-Day Repair Warranty, JWIPC will pay shipping both ways only if the issue of the unit is related to the previous repair. Otherwise, the defective unit will be returned to JWIPC at the expense of the customer. This will be determined at the sole discretion of JWIPC.

6. Repair Process

6.1. Requesting an RMA Number

Repair returns must be authorized with a Return Merchandise Authorization (RMA) number. Return of any defective unit without a valid RMA number will be rejected and sent back to the customer at their expense, without prior notice. If the defective unit has not been received by JWIPC within one month, the RMA number will expire and customers must apply for a new RMA number. Customers may also apply for a Failure Analysis Report at the time of the RMA request. Charges for the Failure Analysis report may apply.

6.2. Shipping Units for Repair

Repair units should be returned with the key components such as CPU and memory card, only if related to the repair. List all components being shipped back to JWIPC under "Request Notes" when submitting an eRMA request. We do not recommend returning accessories such as cables, screws, etc. JWIPC is not responsible for the loss of items during transportation. All products must be returned in properly packaged ESD protective material. If packaged inappropriately, JWIPC reserves the right to return items, unrepaired at the customer's expense.

6.3. RMA Repair Charges

Customers will be provided a quotation of out-of-warranty repair charges before proceeding with the repair. JWIPC will discard the product if no payment is made within 3 months and/or if there is no response from the customer, without any notice to the customer. During the three-month repair period, JWIPC will take reasonable measures to stay in contact with the customer.

6.4. Repair Process

Customers will be notified of any "No Problem Found" event before shipping back to the customer. Customers may be asked to provide additional troubleshooting details as well.

Customers may access their repair status by logging in through their eRMA account. The average turn-around time for in-warranty repair of standard products is 14 days, excluding days of shipping. At the completion of the repair, JWIPC will provide a Repair Report and Failure Analysis report (when requested) along with the shipment.

6.5. Shipping and Handling

JWIPC is NOT responsible for products damaged during transportation. If the repaired products are found to be damaged upon receipt, customers should immediately notify the freight company and JWIPC. Under no circumstances should the customer attempt to troubleshoot products that have arrived damaged.

7. Return for Credit

7.1. Credit Return Approval

Customers must contact their JWIPC sales representative for credit return approval within 30 days of the invoice date. Returns will have a minimum 20% restocking fee and may include the cost of replacement parts and labor. Non-cancellable and non-returnable (NCNR) products will not be issued credit. All software purchases (excluding evaluation returns) are final and will not be credited. After a credit return has been approved, an RMA credit return number will be issued and emailed to the customer.

7.2. Dead-on-Arrival Product

For DOA products, customers must immediately contact the RMA Department for technical support within 30 days of the shipped date. For standard products, the customer may issue a new purchase order for advance replacement. If a replacement product is not available, JWIPC will provide an expedited repair service.

8. Disclaimer

The terms, limitations, and definitions of this document will be determined at the sole discretion of JWIPC. This document is subject to change without notice.